Frequently Asked Questions
What distinguishes a B2B website from a standard company site?
A B2B website doesn't deal with just one person, but with a decision-making process. Before a contract is signed, several people usually look at the same site: the managing director, the department head, and sometimes procurement. Everyone is looking for something different. That’s why a B2B website is less of a brochure and more of a preparation for the conversation that follows. It needs to answer questions before they are even asked.
How do I know if my website is costing me leads?
Usually, it’s not about the number of visitors, but the quality. Typical signs: You have to explain what your company actually does during the initial consultation. Inquiries come from prospects who are significantly below your usual project budget. Or, you feel reluctant to send your website to a dream client. That last signal is the most honest one.
How long does a website last before it needs to be updated?
Technically, it lasts longer than it should. In terms of content, it becomes outdated as soon as the company has evolved and the site no longer reflects that. This often happens after a change in positioning, a new service focus, or a shift in the target audience. The trigger is rarely the age of the site, but the gap between who you are today and what the site claims you are.
Do I have to provide the text and images myself?
No, but you have to let us listen. The content is created through conversations with you and your sales team, because that is where the knowledge lies that no copywriter can invent. We then formulate the text from that. We produce the imagery ourselves or use existing material if it is effective. What comes from you is knowledge and approval, not body copy.
What happens to my Google rankings during a relaunch?
Nothing, provided the move is properly prepared. Before the launch, we map all existing URLs and their rankings and set up redirects from every old address to the appropriate new one. Titles, descriptions, and the text substance of high-performing pages are carried over. Rankings almost always drop during a relaunch for the same reason: the site was rebuilt, but not migrated.
Do you also work with companies outside of Germany?
Yes. Collaboration is largely digital anyway, so location rarely plays a role. We regularly implement multilingual websites. What counts is that we understand your market and your decision-makers, not the distance.
Do you also take on partial services, such as just the design?
Yes, provided the result doesn't suffer as a result. Pure design without implementation works if you have an experienced development team in-house. Implementation without strategy works less often because someone else ends up making the decisions that determine the impact. We will tell you in advance if we believe a partial order is the wrong solution.
How much does an initial consultation cost?
Nothing. In the initial consultation, we clarify where your website stands today, what it needs to achieve, and whether we are the right fit for it. By the end, you will know the scale of such a project, even if we don't end up working together.
Who will be working on my project?
A small, permanent team, not a rotating pool. You have the same point of contact throughout the entire project, and the person you speak with is also involved in the implementation. That is why we do not take on an unlimited number of projects at once.
Have you won any awards for your work?
Yes. Our projects have been recognized with awards including the German Web Award, the German Design Award, the German Brand Award, and an Awwwards distinction. For us, awards are not a sales argument, but an indication that the design quality holds up beyond the project itself.
Why aren't you the cheapest agency?
Because the part that takes time is the part that works. Before the first design is created, there is work that no one sees: understanding how your sales team argues, where customers drop off, and what your competitors are claiming. Anyone who skips this step becomes cheaper and more generic. If your budget is tight, we will tell you so in the initial consultation and suggest a more honest alternative.
Which industries do you have experience in?
Our focus is on B2B mid-sized companies: manufacturing and suppliers, raw materials and wholesale, consulting, research and institutes, and technology. We also handle occasional projects in the consumer sector. More important than the industry is usually the sales situation: offerings that require explanation, longer decision-making processes, and multiple stakeholders.
Can I speak with your existing clients?
Yes. Tell us the industry or project type that most closely matches your situation, and we will reach out to them. We do not share contact details without permission, so it usually takes one or two days.
How many projects have you completed so far?
Over 140 completed projects. The range extends from single landing pages to complete brand identities with websites. We show a selection of these on our portfolio page, as not every client wishes to be named.
Will I see drafts before you start building?
Yes, in two stages. First, the structure without design: which sections go in what order, and what message goes where. It sounds unspectacular, but it determines the impact. Only then does the design follow. This order avoids discussions about colors while the fundamental questions are still unanswered.
Do you also design logos and branding?
Yes. Many projects start as a website, only to realize along the way that the real issue lies a step earlier: the brand no longer reflects what the company is today. We do both corporate design and web design, which is why the results fit together perfectly.
What is the difference between web design and branding?
Branding defines what you stand for and how you are recognized: your stance, tone of voice, logo, colors, and visual language. Web design applies this to a specific channel. A good website without a brand feels interchangeable, while a good brand without a website remains invisible. When both come from the same source, nothing has to be forced together later on.
How do you ensure the website works on mobile?
We don't design the mobile view at the end; we do it in parallel. On a phone, anything that doesn't add value is stripped away, which is exactly what shows whether a section is truly necessary. Before launch, we test every page on common devices and screen sizes.
Can I contribute my own design ideas?
Of course, and we will explain how a specific request affects the overall impact. You know your customers; we know the mechanics behind it. If we believe a request would be detrimental, we will explain why instead of implementing it silently or ignoring it. Ultimately, the decision is yours.
How many revision rounds are included?
Three per project stage. Each stage is approved individually: the mood board, the first three sections of the homepage, and then the subpages. In practice, we usually don't need any revisions, or perhaps just one, and if we do, it’s about the layout of a section rather than the design. This is due to our process: because every stage is signed off before the next begins, you are never presented with a finished result for the first time at the end.
What technologies do you use to build websites?
We choose the technology that fits the project: Webflow, WordPress, Framer, or a headless CMS. The deciding factors are content depth, required integrations, maintenance effort, and your website's goals. For large shops, extensive content, or special integrations, we recommend the system that is the best long-term fit and explain why in advance.
How do you choose between Webflow, WordPress, Framer, and a headless CMS?
The choice depends on the project. Webflow is suitable for custom-designed corporate sites with clear content structures. WordPress makes sense for large volumes of content or specific extensions. Framer can be the right choice if a fast, design-focused presence is required. A headless CMS is recommended for complex data models, multiple output channels, or custom applications. We provide independent advice and do not recommend any platform across the board.
Can I manage the content myself?
Yes. You can manage text, images, blog posts, references, and job postings without needing developer help. We set up the content areas so that the structure and design cannot be accidentally altered, and we show your team how it works at launch.
Can you implement the website in multiple languages?
Yes. Each language gets its own URL and proper language tagging so that search engines serve the correct version. More important than the technology is the question of who will maintain the translations: a second language doubles the editorial workload. We clarify this before we implement it.
How fast does a website from you load?
Fast enough that no one thinks about it. We optimize images and videos before implementation, avoid unnecessary scripts, and check the loading metrics that Google uses for ranking before launch. What we don't do is sacrifice design for the sake of loading time at all costs. A blank page always loads the fastest.
Do you also build online shops?
Yes, if the shop fits your business model and isn't just an afterthought. For smaller product ranges, a lean solution is often sufficient; for larger ones, we rely on a dedicated shop system. In our initial consultation, we will clarify which of the two is right for you.
What is the benefit of animations on a B2B website?
They guide the eye and explain processes that would be tedious to read as text. An animation can show how a machine works or how a process unfolds, which would otherwise require three paragraphs to describe. Animation that is merely decorative costs loading time and attention without providing value. The difference lies in whether the movement explains something.
Do animations slow down the site?
They can, if they are poorly implemented. We animate properties that the browser can calculate efficiently, load complex sequences only when needed, and respect the system settings of users who prefer reduced motion. We benchmark performance before launch.
Do you also produce videos for the website?
Yes. For the web, the hurdle is less about production and more about preparation: format, compression, length, autoplay without sound, and alternatives for slow connections. An unedited trade fair video on the homepage is the most common reason for the slow loading times we find on existing sites.
What is 3D motion and when is it worth it?
3D motion refers to spatial, animated representations, such as a product that rotates or disassembles as you scroll. It is worth considering if your product is physical, complex to explain, or difficult to photograph. For consulting services, it is usually effort without impact.
Do you integrate the website with our CRM?
Yes. Form submissions can go directly into your system instead of getting lost in an inbox. Which integrations are possible depends on the system; common CRM and newsletter tools can usually be connected. Let us know what your sales team uses during our initial conversation.
Which analytics tools do you use?
That depends on your data privacy requirements. There are tools that function without consent and therefore provide more complete data, as well as common solutions that require a consent banner. Both have pros and cons; we will provide a reasoned recommendation and set it up for you.
Is the website GDPR-compliant?
We build it to be compliant: fonts are hosted locally, consent is obtained before loading non-essential services, data minimization is applied to forms, and your privacy policy is referenced in the appropriate places. The legal review of the texts themselves is a job for a lawyer, not an agency. We will tell you which points need to be checked.
What does the BFSG mean for my website?
The Accessibility Strengthening Act (BFSG) requires many companies to offer accessible digital services. In practical terms, this means sufficient contrast, keyboard operability, meaningful image descriptions, and a clear structure. Whether you are affected depends on your offerings and the size of your company. We set up all new projects to be compliant from the start.
Where is the website hosted?
Hosting is included with the systems we use, including encryption, backups, and global delivery. You don't need your own server or a maintenance contract for this. Your domain remains in your possession.
How much time do I need to set aside as a manager?
Less than most people fear, but at the right stages. We start with a detailed conversation, followed by two or three approvals and feedback on content that only you can provide. Projects are almost never delayed by the design phase, but rather by pending approvals.
How do we communicate during the project?
We use a dedicated channel instead of scattered email threads, along with brief meetings at key handover points. All drafts are kept in one place, and you can write your feedback directly on them. This ensures nothing gets lost between different inboxes.
What do you need from me to get started?
A conversation, access to existing materials like logos and images, and a person on your team authorized to provide approvals. We will work out everything else together. You don't need to bring a finished concept to the table.
What happens after the launch?
We stay closely involved for the first few weeks, as that is when most issues tend to surface: a form submission, a ranking, or text that reads differently in practice than intended. After that, you decide whether you want to manage the site yourself or have us handle the maintenance.
What happens if I don't like the result?
Then something went wrong earlier on, which is exactly why we have intermediate steps. Because structure and design are approved separately, there is never a moment where you see a finished result for the first time. If something fundamentally doesn't fit, we will discuss it before any further work is done.
Didn't find your question here? Feel free to get in touch with us directly.
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