Growth · Maintenance & Support
A team that
knows your site.
Updates, monitoring, changes, support. Your website stays clean, fast, and secure, and you have a dedicated contact person instead of a ticket queue.
Why maintenance
Websites don't decay with a bang.
First a form stops loading, then an image goes missing, then tracking stops working. No one notices until a customer calls. Or until no one calls at all.
Maintenance means: someone is looking after things regularly, before a problem even arises. And when you need something, you just send a message—no need for a formal request.
Services
What maintenance includes.
Six building blocks that keep your site running. Without you having to worry about a thing.
Updates and security
Keeping your platform, integrations, scripts, and access credentials up to date. Security-critical updates come first.
Monitoring and backups
Keeping an eye on uptime, load times, and forms. Backups are taken before every change so nothing gets lost.
Changes and maintenance
New text, images, sections, or minor adjustments. You send it, we implement it, within your allotted quota.
Support with response time
You get a response within a set timeframe, not just whenever. Urgent matters are prioritized.
Quarterly check
Every three months, we review your technology, performance, accessibility, and legal compliance, and suggest what needs to be done next.
Documentation and access
Everything we change is fully transparent. You retain ownership of all access, passwords, and accounts.
Rhythm
How our support works.
A quick start, then a steady rhythm. You don't need to keep track of anything; we'll be in touch.
Onboarding
Access, technical check, backup. We get to know your site, even if we didn't build it ourselves.
Maintenance
Updates, monitoring, and changes from your quota. A brief status report at the end of the month.
Check
Technology, performance, security. Recommendations for the next three months.
What you see
Status instead of flying blind.
The monthly status report contains the things that are relevant to you.
Uptime and load time
Changes completed this month
Response time to your requests
Open and planned items
No timesheets, just an overview you can read in two minutes.
Who it's for
Does that sound like you?
Maintenance is worth it if your website is important to your business and no one on your team has the time for it.
A good fit if
- You don't want to deal with the technical side yourself.
- Your site runs on Webflow or another modern system.
- You need regular small changes.
Not a good fit if
- You are just looking for a one-time fix.
- Your site is so old that a relaunch would make more sense. We will let you know if that's the case.
- You need 24/7 support.
Maintenance and support are included in Care, Growth, and Scale.
Questions
Frequently asked questions about support.
Do you also support sites that you didn't build?
Yes, after a technical check. For Webflow directly; for other systems, we will discuss what makes sense beforehand.
What happens if I need more changes than my quota allows?
Then we will tell you in advance what the additional costs are and only start once you give us the go-ahead. We plan larger projects separately, or you can switch to a package with a higher quota.
How quickly do you respond?
Within the response time specified in your package. We prioritize urgent issues such as outages or broken forms.
Do you also handle Webflow hosting?
Yes, we take care of everything related to hosting. The hosting plan is in your name so that the contract, data, and access remain with you.
Can I cancel at any time?
The term and notice period are stated in the proposal. Everything we have built remains yours, even after the support ends.
Initial consultation
Put your website in good hands.
A quick chat, a look at your site. After that, you'll know what support means for you.